Return & Refund Policy
Chronos Legacy
Effective Date: [Insert Date]

1. Overview

At Chronos Legacy, we want you to be fully satisfied with your purchase. If you are not completely happy, you may request a return or exchange in accordance with the terms below.

2. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

• The request must be made within 7 days of receiving the product

• The item must be unused, in its original condition, and in the original packaging

• Proof of purchase (order number or receipt) must be provided

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

• Items showing signs of use or damage caused by the customer

• Items returned without original packaging

• Clearance or final sale items (if applicable)

4. Exchanges

We only replace items if they are:

• Defective

• Damaged upon arrival

• Incorrect item received

If you need an exchange, contact us at support@striit.shop with photos and details of the issue.

5. Refund Process

Once we receive and inspect your returned item:

• You will be notified of the approval or rejection of your refund

• If approved, your refund will be processed to your original payment method within 5–10 business days

6. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Original shipping fees are non-refundable

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

7. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again

• Contact your credit card company (processing times may vary)

• Contact your bank

If you still have not received your refund, please contact us.

8. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos.

We will evaluate the issue and provide a replacement or refund when applicable.

9. Contact Information

For returns, exchanges, or questions, contact us:

Chronos Legacy Support
Email: support@striit.shop

By making a purchase from Chronos Legacy, you agree to this Return & Refund Policy.